4th Level Support Expert Brno
(Jn TCZ7556) / City of occupation: Brno
Our client has recently set up a new global programme which is being run out of the EU. Within this context proactive and polyglot Experts are requested to contribute to the most important innovation project worldwide. This project will reshape the current portfolio of the company and will represent a pivotal point for the history of the company. To strenghten the team we are now looking for 4th Level Support Expert
Your future role
The team is product level support responsible for supporting lower level support teams in solving issues related to the tools for a particular customer from the field, operating system configuration, deployment and administration of different tools for remote management and monitoring in production / test / development environments. Your customer group will be level 3 support team, architect team and development team Main role responsibilities and tasks: - As a member of 4th level support team, will be doing > Supporting lower level support teams in solving issues related to the tools for a particular customer from the field, > Linux configuration, > Deployment and administration of different tools for remote management and monitoring in production / test / development environments. > Discover proper configuration in deep collaboration with SW developers, architects and IT support. As this is innovative project, it is expected ability perform research in order to find the best fitting tools or technologies. - Support SW development and Architecture with testing/prototyping components in his/her r responsibility - Share knowledge and expertise across support and SW development team - Play key role in SW deployment process for the components in his/her responsibility.
What we expect? Education - No strictly defined formal education is needed, just high quality skills obtained by practical experience. - Strong background in Linux Administration - Experience with automation/configuration management - Ability to use a wide variety of open source technologies and cloud services - Basic scripting bash and/or Python (aimed on task automation) - Knowledge of best practices and IT operations in an always-up, always-available service - Hands-on experience in at least one of the remote management and monitoring systems below: - Monitoring solutions (ScienceLogic, Nagios, or similar) - Backup/Restore solutions (Acronis, Veeam, or similar) - Log management and analysis systems (ELK or similar) - Remote Linux administration solutions (LandScape or similar) - Cloud Management platforms (ServiceNow) - Deployment Chain – experience with remote installation on Linux platform is advantage. - Good communication skill, which includes English on fluent level. Technical documentation or process writing skills are welcome. - Ability to work as team member. - Knowledge of virtualization is an advantage (KVM, LXD, Docker) - Experience with SQL and non-SQL is an advantage
The special thing about this job
What can we offer you? • Motivating salary based on your experience • Work with innovative technologies • Flexible working hours and Home Office • 5 weeks of holidays and 2 sick days • Laptop, mobile phone • Meal Vouchers • Relax Room with Comfortable Sitting Bags, Table Soccer and Xbox One • Teambuildings and company events • Refreshment (tasty coffee, tea..)
If you find this position challenging, please submit your application online. Your consultant, Jan Růžička, email@example.com, will contact you promptly.