Header

Pre-Sales Specialist

Personalized Service, Innovative Technology Since 1989

Location: Bucharest

Your future role:

Overview:

Our client is looking for an exceptional individual to join our Pre-Sales team and deliver exceptional service to their growing customer base. The role includes support to the sales team with technical and project management of pre-sale demos & pilots and addressing customer issues.

The ideal candidate will possess exceptional work ethic, be able to work independently, and have a passion for delivering an excellent customer experience.

Responsibilities:
  • Provide presales support by understanding of customers’ needs from a technical and a business perspective;
  • Support new products/solutions by creating and delivery of technical presentations and provide customers with product information and guidance;
  • Coordinate, manage and execute ongoing project delivery based on defined goals, training plans and project milestones;
  • Taking ownership on support related issues and provide timely, consistent and accurate remote support with ability to travel on-site when required;
  • Address customers’ needs and requirements while fulfilling the Service Level Agreement (SLA) requirements;
  • Help to resolve customers’ outstanding issues by working closely with Paradox product and engineering teams;
  • Ensure Paradox customer success by providing great customer experience , handling issues with expertise, kindness and skill;
  • Help build out knowledge and process to provide a great customer   experience;
  • Build knowledge and processes to provide a great customer experience.

 

Job requirements:

  • Graduate Electronics or Software Practical Engineer;
  • 3 years’ experience in pre-sale /Customer Support for multidisciplinary systems;
  • Technical understanding of security products and experience with online application support;
  • Strong customer relationship and management skills, serving North America, South America and Europe based customers;
  • Excellent troubleshooting skills, problem solving and analytical skills;
  • Excellent written and verbal communication skills in English, interpersonal skills (advantage: Spanish as additional language);
  • Excellent communication and organizational skills;
  • Task orientation, initiative and ability to work well independently and productively in a dynamic and challenging environment where everyone works unconventional hours and “does it all”;
  • Ability to travel on-site when required;
  • High availability and responsiveness mind set, able to handle multi-task missions without compromising quality;
  • Ability to self-document and work in an orderly manner.

Our client offers:

If you fulfill these criteria and are ready for a challenge, please submit your application online.
Your consultant, Raluca Huciu, raluca.huciu@talentor.com, will contact you promptly upon receipt.
Your browser is out of date!

Update your browser to view this website correctly. Update my browser now

×