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On behalf of our client, a multinational automotive company, we are looking for 6 individuals for the Bucharest - based roles of Customer Support Adviser with Turkish

Customer Support Adviser with Turkish

Automotive Industry

Location: Bucharest

Your future role:

JOB MISSION: The CSA is in charge of order execution, to organize shipments, to manage the relationship between the Company and  customers / partners, according to the Services Level Agreement and the commercial policy.

MAIN ACTIVITIES
1.   
Contribute to the achievement of short term sales forecasts (optional)

  • Catch the short term future needs expressed by the customer
  • Propose short term sales forecast based on analysis on data given by the customer 
  • Inform internal partners on main modifications of customer needs / forecast 

2.    Ensure the good order and shipments execution according to the sales policy defined for this customer 

  • Record the customer orders / shipment related to commercial contract and LP/UOT guide-lines
  • Steer shipments according to customer / partner requirements in link with Supply Chain team  Logistics
  • Optimize shipments according to customers / partners requirements
  • Manage consignment  inventories :
    • Deploy the needed quantities in order to guarantee the on-time supply
    • Detect and clarify inventory discrepancies

3.    For Export : Respect export specificities

  • Organize shipments of ordered goods to the ship-to customers with the accurate documents according to international sales rules and international shipping rules  
  • Give all required documentation (Bill of Lading – documentary credit –request for a guarantee…).
  • Apply export hedging strategies approved by the  credit manager

4.    Manage claims expressed by customers

  • Catch and to move customers claims towards internal services in charge of their settlement 

5.    Ensure the link with sales team 

  • Feed-back from the customer and the market to business teams
  • Relay consistent  messages with the business teams to customers (« one voice to the customer”)

Job requirements:

  • Local Customer language – fluency (preferable native speakers) in Turkish
  • Information Systems “Sales Order Execution”  - practice level
  • Having knowledge about the topics bellow consists a huge advantage:
    • International business rules 
    • Marketing Intelligence
    • Customer Experience Management
    • Supply Chain
    • Sales techniques & Negotiation – any experience in commercial activities will be highly appreciated
  • Initiative - Takes the necessary initiative to ensure success of the assignment. Is proactive in moving forward, doesn’t wait for others to decide.
  • Adaptability - Seeks to know and understand changes in the work environment, priorities
  • and customers. Welcomes other people’s ideas and differing points of view.
  • Innovation - Proposes ideas for progress and new approaches for his/her area of activity.
  • Communication - Takes the initiative to establish contact in order to clarify situations and invites others to do the same. Integrates the points of view of others in his/her actions.
  • Team work - Contributes positively to the success of work within a team, group, network.  Listens and respects the others.
  • Customer focus - Takes into account and ensures others take into account the real concerns
  • of his/her customers and their constraints and orientations (environment, market, competition) in order to bring the best service possible.
  • Operational efficiency - Works with others to optimize the use of common resources.

Our client offers:

If you fulfill these criteria and are ready for a challenge, please submit your application online.
Your consultant, Adina Daca, adina.daca@talentor.com, will contact you promptly upon receipt.
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